Privacy Policy

Replacement Window Quotes ("we," "us," or "our") operates the website replacementwindowquotes.com. This Privacy Policy explains what information we collect, how we use it, and your choices regarding that information.

Information We Collect

Information you provide

When you request quotes through our site, we collect the information you submit in the quote form, which may include your name, email address, phone number, street address, ZIP code, and project details (window count, timeframe, home ownership status, and project type).

Information collected automatically

When you visit our site, we automatically collect certain technical information, including your IP address (stored only as a one-way hash), browser type and version, device type, pages visited, referring URL, and the date and time of your visit. We also collect UTM parameters and click identifiers (gclid, fbclid) for marketing attribution.

How We Use Your Information

• Quote fulfillment: We share your contact and project information with qualified, vetted window installation companies and our affiliate partners so they can provide you with replacement window quotes.
• Communication: We may contact you by phone, email, or text message in connection with your quote request, subject to your TCPA consent (see our TCPA Consent page).
• Analytics: We use aggregated, non-identifying data to understand how visitors use our site and to improve our content and services.
• Fraud prevention: We use IP hashes and behavioral signals to detect and prevent fraudulent or duplicate quote submissions.

How We Share Your Information

We share your personal information only in the following circumstances:

• Window installers and affiliate partners: When you submit a quote request, your contact and project information is shared with up to four pre-screened window companies or our affiliate partners (such as Modernize) to fulfill your request.
• Service providers: We use third-party services for hosting, analytics, and email delivery. These providers process data on our behalf and are contractually required to protect your information.
• Legal requirements: We may disclose information if required by law, court order, or governmental regulation, or to protect our rights or safety.

We do not sell your personal information to data brokers, marketing lists, or any third party outside the scope of fulfilling your quote request.

Cookies and Tracking Technologies

We use cookies and similar technologies for site functionality, analytics, and marketing attribution. These include:

• Essential cookies: Required for site operation (session management, security).
• Analytics cookies: Help us understand how visitors interact with our site (pages visited, time on site, bounce rate).
• Attribution cookies: Track which marketing channels and campaigns drive quote requests so we can measure effectiveness.

You can control cookies through your browser settings. Disabling cookies may limit some site functionality.

Data Retention

We retain your quote request information for up to 24 months to support follow-up, quality assurance, and legal compliance. Aggregated analytics data that cannot identify you may be retained indefinitely. You may request deletion of your personal information at any time (see "Your Rights" below).

Your Rights

You have the right to:

• Request a copy of the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Opt out of marketing communications at any time.
• Revoke your TCPA consent for calls and text messages.

To exercise any of these rights, email us at privacy@replacementwindowquotes.com. We will respond within 30 days.

California Residents

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and share, the right to delete your information, and the right to opt out of the sale of your information. We do not sell personal information as defined by the CCPA. To make a CCPA request, email privacy@replacementwindowquotes.com.

Children's Privacy

Our site is not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has submitted information through our site, contact us and we will delete it promptly.

Security

We use industry-standard security measures to protect your information, including encrypted data transmission (HTTPS/TLS), hashed storage of sensitive identifiers, and access controls on our systems. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the effective date at the top of this page. Your continued use of the site after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or your personal information, contact us at privacy@replacementwindowquotes.com.